Yes, we do! You can email your requirements to info@bespokebykwci.com or share your details here.
Custom Rug FAQs
The lead time for custom rugs typically ranges from 6 to 12 weeks, depending on the complexity of the design, availability of materials, and weaving time. We will provide a more precise timeline when you place your order.
Yes, we can provide a small sample or swatch of your selected materials and colors at a nominal cost. This helps ensure that the final product meets your expectations.
Custom rugs are made to your specifications and, therefore, are non-refundable and non-returnable unless there is a manufacturing defect or error. Please review all details carefully before finalizing your order.
Rug Quality & Care
High-quality rugs are often made from natural wool, silk, or cotton fibers. Wool is durable and resilient, while silk offers a luxurious sheen and softness.
Hand-knotted rugs are crafted by skilled artisans who tie individual knots, resulting in a durable and unique piece. Machine-made rugs are produced using automated looms, which are faster and often less expensive but may need more intricate detail and durability than hand-knotted rugs.
Vacuuming the rug at least once a week to remove dust and debris is an excellent way to maintain regular cleaning. For deeper cleaning, use a vacuum with adjustable height and beater bars. Avoid using the beater bar for delicate rugs, and consider using a handheld vacuum or an upholstery attachment.
We suggest that rugs should be professionally cleaned to avoid damage. Never immerse hand-knotted or silk rugs in water.
Additional Services
We offer professional rug repair services, including reweaving, patching, fringe repair, and color restoration.
Yes, we offer installation services for large rugs. Our professional team can assist with placing and securing your rug in its desired location, ensuring it is properly aligned and positioned.